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Agency Resource Coordinator Rainier Ave.

Agency Resource Coordinator

Full-Time • Rainier Ave.
 Job description
The Agency Resource Coordinator (ARC) serves as the first point of contact for applicants, whether online, by phone, or walk-in, to triage and refer applicants to internal and/or external programs and resources. By assessing intakes and speaking with potential participants, the ARC works with staff to guide applicants to internal and external support services, including but not limited to employment, food scarcity, physical and mental health, financial literacy, surviving spouse assistance, home repair, property or personal taxes, legal aid, veteran benefits, etc. The ARC will also maintain effective interagency communication and serve as a liaison for local resources to assist participants with other issues not serviced by ULMS.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • 2+ years of front office, administrative, or reception experience preferably in a client/customer-facing role
  • 1+ year of social service non-profit experience
  • Knowledge and understanding of community resources and how to access and apply for benefits including but not limited to TANF, healthcare, supplemental food services, SSDI, etc.
  • HS Diploma or GED required; Bachelor’s degree in Human Service or related field is preferred
  • Ability to read and write in standard English
  • Excellent oral and written communication
  • Ability to maintain privacy and confidentiality
  • Ability to exercise independent judgment and make decisions based upon the analysis of individual unique factors
  • Advanced proficiency with Microsoft Office - Word, Excel and Outlook
  • Ability to work independently, multitask, and set priorities
  • Ability to interact with a wide variety of audiences
  • Demonstrates cultural competency and sensitivity to the needs of adults with multiple challenges
  • Ability to work well under-pressure
  • Ability to work independently with limited supervision
  • Experience in working with ethnic/minorities
  • Bi-Lingual/Multi-Lingual is a plus
ULMS Total Compensation

** Most Benefits will take effect on the 1st of the month following a 60-day waiting period 
  •  Medical - $8,741.40 per year 
  • Dental - $570 per year 
  • Vision - $65.04 per year 
  • Group Life & ADD - $41.70 per year 
  • Employee Assistance Program - $57.60 per year 
  • 403(b) retirement - $100 per month 
  •  Health & Fitness Benefit - $419.88 per year 
  • LinkedIn Learning Account  
  •  Professional Development Funds – up to $1500 per year for approved professional development activities 

Paid Time Off
  •  ~ 3.5 weeks of PTO accrued annually during first 24 months of employment 
  • 8 annual personal holiday/health and wellness days* 
  • 11 paid holidays + 6 day paid winter holiday break 

WA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paid 
Workers Compensation Coverage - $395.20 - $3,591.33 per year (depending on class code) 
Taxes – 9.8% of salary 

At Urban League of Metropolitan Seattle, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor. 
Compensation: $27.38 - $27.38 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.